Contact - Shadowmyst Art, Sharon O’Shea Wood

Shipping:
Included in product price.

Return & Refund Policy

Thank you for supporting my art! Because all art prints are custom printed on demand, and all commissioned artwork is tailored specifically to you, all sales are final. We do not accept returns, exchanges, or cancellations for buyer’s remorse, accidental orders, or incorrect sizing.

Damaged or Defective Items

If your print arrives bent, torn, or with a printing defect, we will gladly arrange a free replacement print at no extra cost to you.

To qualify for a replacement or refund due to damage:

1. Contact us within 14 days of the marked delivery date.
2. Provide clear photo proof showing the damage to the print, along with a photo of the shipping package it arrived in.
3. Include your Order Number in your email.

Please note: You do not need to mail the damaged print back to us. Once your photo proof is approved, a new print will be queued for production immediately.

Packages Lost in Transit

An order is considered “lost in transit” if the tracking link shows no transit movement or updates for an extended period.

- Reporting Window: You must report a suspected lost package to us within 21 days of the estimated delivery date so we can file an official carrier claim.
- Resolution: If the carrier confirms the package is lost prior to delivery, we will issue a free replacement print.
- Exclusion (Delivered Status): We are not responsible for packages that are marked as “Delivered” by the carrier but are missing or stolen from your property. We cannot issue refunds or free replacements for stolen mail. Please ensure your shipping address is secure.

Commissioned Artwork Exceptions

Custom commission work cannot be refunded or remade once production begins or after delivery. If a physical commission piece is damaged in transit, please contact us immediately with photo evidence so we can file an insurance claim and discuss repair or replacement options.